This is a timely post since I have seen more than a half dozen people this week have this issue. Also, Scott Gregory, QuickBooks Guru wrote a similar post for how to fix the problem.
So, why does this happen? Usually caused by data base fragments or a data file problem.
How do you fix this? Try these few steps:
- Close QuickBooks and shut down your computer and reboot. Open Quickbooks, are your lists back?
- Resort all of your lists. Open the Vendor Center, click edit>resort list. Do this for the Customer, Employee (if applicable), Chart of Accounts lists too. Check again to see if the lists have returned.
- Here is a step I did not know about (thanks Scott), Go to Banking, Write Checks and put your cursor in the "Pay to the Order of" field and click CTRL + L. In the name window that appears, head to the bottom left hand corner, click the Name box, then click the Re-sort list option. Look to see if the lists have returned.
- Lastly, you can go to File, Utilities, Rebuild. Do this 3 times. Close out of QuickBooks and reopen. See if your lists have returned.
A few years ago, I had the same thing happen to a client. None of the above worked and we ended up restoring the last backup. Going forward, you should refer to my other post "Keeping your Data File Healthy", which if you do this bi-annually, you will avoid some of these things from happening. Also, it is so important to use the File, Backup function in QuickBooks.
Lynda
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