Today's post is QuickBooks related but also is about how nice some people can be. Yesterday, I received a telephone call from a woman who found me on the QuickBooks forum. She was very upset and told me that she was working in QuickBooks and suddenly there was a power outage in her area. Her computer shut off completely. When she opened her program after the power outage, her QuickBooks screen looked totally different.
The first thing that she did was restore her backup. She backed up regularly. Well, the backup restored and the screen looked the same. So she looked on the forum for an answer and found me. So she telephoned me.
I asked her what screen was different and she told me that it was her check register. So I told her to look at the bottom left side of the screen. There is a small drop down box. It will say one line or two lines. Change the selection. She did and problem was fixed. That was the only reason her screen looked different. She was so happy. So she asked me what she owed me for my time. Well, to be honest, my time for this question was approximately 3 minutes. So I told her not worry about it and have a great day. And keep doing a backup regularly. If she needed any further help, feel free to contact me.
I hung up the telephone and thought about how happy these few minutes really made this lady. She was so grateful. It made my day.
I have read other blog posts (from other ProAdvisors that I follow and from Intuit). One of the posts was regarding people who contact you from Intuit's community forum. Since it is free, people contact you because they think you either work for Intuit or you will help them for free since you donate your time there. Now, I am not saying that you should not charge for your time as that is what you do for a living. Clients should pay for all of the hours of study and all of the years of your knowledge and experience. However, sometimes, it can be just as gratifying to help someone out, which is really why you volunteer time on Intuit's Community forum.
Today, my doorbell rang. It was a delivery person with a box for me. I opened the box and in it was this beautiful bouquet from the lovely lady who I helped for 3 minutes the day before. So, thank you, Kay, you made my day and my week!
Lynda
Check out my website www.artesanibookkeeping.com
