Error Code C=387 in QuickBooks Template Damage

Have you received this code?  Or a message that you have a template that is damaged?

Here is how to fix it:

First,  locate the affected template and resolve this issue.  Go to lists (icon) and then select Templates.

Make sure you show all templates active and inactive (check the box at the bottom).  

Click photo to enlarge

Next open each invoice template one at a time till you get an error code (and find the offending template).

Close it and return it to the template list.  Highlight the template and click template and select from the drop down list "delete template".   If this was a default template, open a sample company, go to list, templates and select the default template you deleted and select template, export.

You will have to recreate the template and if this is a customized template, you will need to customize the template again after completing these steps.

Click the OK button again to save your changes and input a new undamaged template.

Lynda 

Check out my website www.artesanibookkeeping.com

Accountant's copy- how to open the change file from your accountant

I thought this would be a timely topic.  Every year at this time, I am glad I do not do taxes.  A good friend of mine, who is an accountant, is going crazy right about now.  With the deadline looming for the personal returns.

But, back to the topic at hand.  So, you send the accountant's copy to the CPA and he nicely makes the changes and enters the Year End entries (so you do not have to) and he sends you your file back.  How do you merge the files?

You need to save the accountant's copy to your desktop (so you know where to find it easily).  Next open QuickBooks and go to file>accountant's copy>open or convert an accountant's copy.  Here is a screenshot of the flow of the accountant's copy:

 Then just follow the steps to merge the two files.  Once you have completed the merge, the two files will have merged and any changes the accountant made will be entered in your newly merged data file. 

And it is as easy as that!  If it was only that easy on tax day....bah humbug!

UPDATE:  Inuit has changed the accountant's copy upload.  You now receive an email telling you that you can now just upload from the web directly (you can still save the file, as described above if your accountant emailed it as an attachment).   Just open the file and go to file, accountant's copy, upload change file from the web.  They made this step even easier!

Lynda

Check out my website www.artesanibookkeeping.com

Object Error

This is the latest error I am seeing on the forum.  Intuit is aware of the issue.  Apparently it is caused by the Live Community being open. I have not personally had this code come across my screen, but many have.  Here is the fix directly from the support pages of Intuit:

Error: Message from Web page, object Error, when accessing centers, registers or transactions

While opening or using QuickBooks you see an error.

Message from webpage: [object Error]

You may also see the error when opening:

• Customer Center
• Vendor Center
• Employee Center
• Write Checks
• Registers from the Chart of Accounts
• Opening the company file

Solution Description

Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.

Solution 1: Repair QuickBooks.

Solution 2: Reset settings in Internet Explorer.

1. In the upper right corner of Internet Explorer, click on Tools.
2. Select Internet Options.
3. Click on the Advanced tab.
4. Click Reset  button.

Lynda 

Check out my website www.artesanibookkeeping.com

Document Management is offline

Dear QuickBooks Document Management customer, In the last few days, you may have experienced an issue accessing QuickBooks Document Management.  We wanted to let you know it was a mistake we made with one of our systems and that we are very sorry for the inconvenience.  Our teams are actively working to fix this issue and we expect resolution by Monday, May 23. If you are unable to sign into QuickBooks Document Management and need immediate access, please call us at 800-450-8475.  You should expect an automated confirmation email from ‘admin@workplace.intuit.com’ once the issue is resolved – the email only indicates that access to your subscription was reestablished – you were not signed up for any additional services.  Sincerely, The Document Management Team

This latest email from Intuit makes me really want to re-think having "all my eggs in one basket".   It clearly states to contact them if you need a document that you have scanned.   This is why I would like to see them change Document Management to where the document management user has the ability to save the scanned document to your personal computer and to Intuit's server.  I advise any person using doc management to click "feedback" in Quickbooks and request that option in future versions of QuickBooks.

Click help icon, Feedback and a screen comes up like this.  I filled it out and sent this along:

You can use feedback to put any suggestions or "complaints" regarding their product. I am told Intuit does look at feedback, so it should be worth your time.

Have a wonderful weekend!

Lynda

Check out my website www.artesanibookkeeping.com

Retained Earnings Account is missing

I received a call from a client.   She had just started a new job and the accountant had completed the tax return and asked her to make some year end journal entries.  One of the entries was for her to post to the Retained Earnings Account.  She called me because she could not find the Retained Earnings Account on her chart of accounts.

The first thing I told her to do was to click on the chart of accounts and show all accounts.  It was possible that the account may have been made inactive.

The second thing I did was ask her how many years they have been using QuickBooks.  Sometimes you do not see that account until you have completed the first year.  In the second year, the net profit or loss from the prior fiscal period will show in the newly generated Retained Earnings Account.  That is where Quickbooks puts it by default.  If you run a balance sheet report in the new (2nd) year, you will see Retained Earnings.

Since we ruled out the inactive account and since the business had been using QuickBooks for several years, my last thought was someone may have renamed the Retained Earnings account.  I asked her to edit all of the equity accounts.  

Below is a screen shot of the Owner's Equity Account, which was the renamed Retained Earnings account. As you can see below, because it is a QuickBooks default account, the account type is grayed out, meaning you cannot modify that account type.

Click photo to  enlarge

I told her to contact the accountant before she renamed the account to Retained Earnings.  If the accountant wants her to rename the account, that is easily done by editing your account.


Lynda

Check out my website www.artesanibookkeeping.com

Paying Vendor bills with your credit card

Many businesses like to pay their bills with their credit cards.  Especially, if your credit card company offers a reward program, it is beneficial to pay the bills by credit card to get the "perks".  But if you need to track the vendor bills and reference numbers on the bills, how do you enter them into accounts payable and pay them by credit card instead of a business check?

Here is how you do it:

Make sure you have your credit card account properly set up on the chart of accounts.

Click any photo to enlarge

Next, go to vendor, pay bills screen.  Change the checking account at the bottom of the screen to your credit card and select your credit card you are using from the drop down list.

Then select to pay your bills. Click pay now and save and close.  This will create the same type of transaction as if you were entering them directly into banking, enter credit card charges, but it will flow it through the accounts payable module.  You will be able to track the vendor bills just as you would if you paid by a business check.   You can go to banking, enter credit card charges, select your credit card at the top and click previous to see the transactions created by the above steps.

 

Quick tip:   Make sure the next time you do go to pay your bills by check, that you change the bottom drop down list from the credit card to the checking account again.  QuickBooks "remembering" feature will default it to the last payment type used (which was credit card).  If you forget to change it back to checking, you will have to delete the credit card transactions entries made by the payment by credit card and then go back to pay them again by check.

Lynda
Check out my website www.artesanibookkeeping.com