I received an interesting call from a past client. She told me that she had "fried her computer" and had to get a new one. The computer had to have all of its programs reinstalled. She installed QuickBooks, found her data file and opened it. Yeah. All was working well and then one day, she cannot get her program to open. She called me, very frustrated and about ready to throw her new computer out the window.
So, my first question was, "did you register your product?" She said, "yes, it is registered". Well, what she meant was it was registered on the first computer, but she never followed the steps to re-register it. I had her open QuickBooks and read the screens to me and sure enough, she had not registered it with this new computer. A few simple screens later and she was good to go.
So, moral of the story, when you reinstall the program, continue to follow the steps to re-register it.
So, my first question was, "did you register your product?" She said, "yes, it is registered". Well, what she meant was it was registered on the first computer, but she never followed the steps to re-register it. I had her open QuickBooks and read the screens to me and sure enough, she had not registered it with this new computer. A few simple screens later and she was good to go.
So, moral of the story, when you reinstall the program, continue to follow the steps to re-register it.
Lynda
Check out my website www.rhodeislandbookkeeping.com
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