Emailing issues

Has this happened to you? You get an error message that says "QuickBooks is unable to send your email to Outlook.  Close any open Outlook windows and try again"

So what is wrong?  Sounds simple enough.  But then the fix does not work.  This error may be caused by your email preference not being set to the correct option.  Here is how you check to see what you have selected: This error may be caused by your email preference is not set to the correct option: Go to edit Preferences Send forms Click the my preferences tab and set it to say "send email using" and pick your preferred option, i.e. Outlook, Outlook Express, etc.  BUT, then you will need to close QuickBooks and close all other windows on your PC.  Then shut down and restart your computer.  Then restart QuickBooks and try to resend your report or invoice. BUT, if this does not fix the problem, you need to go right back to those preferences and try Plan B.  This time select QuickBooks email as your selection.  Click okay.  Then go back to Edit>preferences, select Outlook, click okay.  Send your report or invoice. BUT,  if this still does not resolve your issue.  You will need to shut down QuickBooks, shut down all other programs, shut off and restart your PC.  Now, try to email a test email out of your MS Word program using your Outlook program.  If you have Windows 7 or Vista, then there could be a Compatibility Mode issue with QuickBooks.   You will need to close QuickBooks program.  Then you will need to right-click on the desktop icon for QuickBooks and select properties, click the Compatibility tab and then make sure that the checkbox labeled "Run this program in compatibility mode for" is not checked.  Then open QuickBooks and try to send a report or invoice. Wow!  Having fun yet?  Now you can see why people get so frustrated.

Lynda

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