Password Removal tool

No, do not use that tool on your computer.   But there are times when you wish you could when you are having trouble logging in.

Did you even know that QuickBooks had such a thing?  Well they do.  Follow the link below to access it:

Password Removal Tool

Now, the question is:  Do you really need to use this tool?  Well, if you have the Admin password but not a users password, the answer is no.  All you would have to do is log in as the Admin and then go to Company>users and just change the lost user's password.

Also, before you go through the steps to remove a password make sure you have exhausted this list of possible errors that would cause you from not being able to log in as Admin:

1. The most common is the caps lock is on.  Make sure it is not on (unless your password is all caps).


2. Make sure the "num lock" key is not pressed or lit.


3. Accessibility Settings can stop a password from being accepted. Click the Windows Start button and select Control Panel. Select Accessibility Option. Be sure none of the boxes on any of the tabs are checked.


4. An incorrect log in screen can show up when you open QuickBooks.  Make sure you have the correct user name.


5. I have seen a stuck key on the keyboard cause a password to not be able to take.


6. You accidentally added a space on the password.  I have found that to happen when someone uses a name for their password and they just enter a space by accident.  You are not allowed to have spaces in a password.  


7. Try opening another company in QuickBooks and make sure you can get in with the password for the other company file.

Of course, with QuickBooks 2009 & 2010 (& Enterprise 2008-present), we have a reset password box that allows us to answer a security question and then reset our password.  But with the earlier versions of QuickBooks, when all else fails, go to the password removal tool.

Lynda

Check out my website www.artesanibookkeeping.com