The other day, I was working in Enterprise Solutions program for a client. I opened up the customer>receive payments and typed in the name of the customer and it did not come up. The field stayed blank. So when I looked to see why, I found my entire customer list GONE! Wow! This had never happened to me before. So, I opened the customer center, again GONE. Completely blank. What happened? So, remembering what I know about these kind of issues, I ran a file rebuild. After 3 rebuilds, which took a very long time, I opened the Customer Center and voila, my customers were back. BUT, when I went to enter the payment, the customers were no longer linked to their invoices. (The invoices were all there, just the customer list was gone.)
So, I ran the rebuild one more time and it still did not link the past invoices with my customer list. While I am not sure why this happened (I researched and found it could be caused by an intermittent wirless connection), I went back to my trusty back up and restored my backup file from the last time I was in the program.
Which brings me to the most important tip of the day, BACKUP BACKUP BACKUP! I think I could be called an obsessive compulsive backer-upper, but I back up when I am done with a customer's file. Always and every time. So, when I restored my backup, I had all of my customers back and my invoice history was in place. I did not have to do any work over because I back up each time. And I was able to fix my data file.
This story had a happy ending because I backup. Make sure you back up your file each day.
So, I ran the rebuild one more time and it still did not link the past invoices with my customer list. While I am not sure why this happened (I researched and found it could be caused by an intermittent wirless connection), I went back to my trusty back up and restored my backup file from the last time I was in the program.
Which brings me to the most important tip of the day, BACKUP BACKUP BACKUP! I think I could be called an obsessive compulsive backer-upper, but I back up when I am done with a customer's file. Always and every time. So, when I restored my backup, I had all of my customers back and my invoice history was in place. I did not have to do any work over because I back up each time. And I was able to fix my data file.
This story had a happy ending because I backup. Make sure you back up your file each day.
Check out my website www.rhodeislandbookkeeping.com
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