Recently, a ProAdvisor posted a comment on the LinkedIn website that Amazon.com has given QuickBooks 2009 2 stars (out of a possible 5) with it's buyers reviews.
I find this very surprising. One of the biggest complaints is over QuickBooks (Intuit, actually), customer service. It is about how when you call for help, you get someone from out of this country, most likely from India, who is there to push your buying a support plan.
I have called this support system for a client and found the same frustrating problem. It is sometimes hard to communicate to the support staff due to differences in the language. And you have to be very specific regarding what the issue is that you are having. Also, sometimes you are left on hold for a very long time. I think that this type of customer service is cost-effective for a business, but sometimes not so customer friendly. Intuit is certainly not the only company to use service from countries that charge much less per hour per employee than in the U.S.
But, Intuit has a very good support system in place with the Live Community. If you have an issue or problem, please check this out (or call a QuickBooks ProAdvisor directly, like me to help you).
Live Community is a forum where ProAdvisors get points for answering questions. The more points you get, the higher you get listed on their Allstar list. The community actually votes on "expert" answers and on "helpful" answers, for which you get more points. I have answered questions on these forums and the people who do answer them are very knowledgeable. I have learned how to fix or enter things in a different but better way than before.
So, check out the Live Community. It is a neat, free feature that is out there and available to all. Make sure you are really clear with your question and you will find that a ProAdvisor will be able to help you.
I find this very surprising. One of the biggest complaints is over QuickBooks (Intuit, actually), customer service. It is about how when you call for help, you get someone from out of this country, most likely from India, who is there to push your buying a support plan.
I have called this support system for a client and found the same frustrating problem. It is sometimes hard to communicate to the support staff due to differences in the language. And you have to be very specific regarding what the issue is that you are having. Also, sometimes you are left on hold for a very long time. I think that this type of customer service is cost-effective for a business, but sometimes not so customer friendly. Intuit is certainly not the only company to use service from countries that charge much less per hour per employee than in the U.S.
But, Intuit has a very good support system in place with the Live Community. If you have an issue or problem, please check this out (or call a QuickBooks ProAdvisor directly, like me to help you).
Live Community is a forum where ProAdvisors get points for answering questions. The more points you get, the higher you get listed on their Allstar list. The community actually votes on "expert" answers and on "helpful" answers, for which you get more points. I have answered questions on these forums and the people who do answer them are very knowledgeable. I have learned how to fix or enter things in a different but better way than before.
So, check out the Live Community. It is a neat, free feature that is out there and available to all. Make sure you are really clear with your question and you will find that a ProAdvisor will be able to help you.
Check out my website www.rhodeislandbookkeeping.com
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